Tuesday, May 27, 2014

Be Exceptional, Not The Exception

Our old friend Martin Duffy had a saying:  "Be exceptional, not the exception".

Earlier this morning you got a nice email from Rob Mc Gill to Bernard commending him on finishing an installation where an installer could not get to it (at 12:45am if you looked at the e mail), last night a  Siltanium job being managed by Vic went to 2:30am when he had to leave at 5:30am to drive to Maryland, and Mike's e mail below.

These are all examples of the incredible dedication of the RD Weis team.  I understand that there are countless other examples of people "making it happen" everyday and being exceptional.....that's who we are and that's what we do.

In the business world, service and dedication are taken for granted by our customers at times, but as Mike says in his note, unloading a truck over 20,000 pounds and bringing the client coffee and donuts, is not what our competition does.  Like Mike says, this is better bonding than golf.

Once in a while we really have to toot our own horn's and let our clients know, that not everyone does what we do.

Thanks to all of you for your incredible support and dedication.

RDW

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